Frequently Asked Questions

We are a private aviation brokerage. That means we do not own aircraft. Instead, we have access to a vast network of licensed operators and thousands of aircraft across Europe. When you need a flight, we find the best aircraft available for your route, negotiate the best terms, and manage every detail from the moment you inquire to the moment you land.

An operator can only offer you their own fleet. We search the entire European market simultaneously. That means more options, better availability, and competitive pricing. We also handle all the coordination so you deal with one point of contact instead of navigating the industry yourself.

For urgent requests, we can have an aircraft confirmed within hours. For the best availability and most competitive pricing, we recommend reaching out at least 48 to 72 hours in advance. That said, we have arranged same-day departures and we are always ready to move quickly when you need us.

Every flight includes the aircraft, the crew, landing and handling fees, and standard catering. We also offer premium add-ons including champagne service, gourmet catering tailored to your preferences, ground transportation to and from the aircraft, and any special requests you may have. We present everything transparently so there are never any surprises.

Everything from very light jets for 4 passengers ideal for short European hops, to midsize jets with stand-up cabins for corporate groups, to heavy long-range jets capable of carrying up to 19 passengers across continents. We advise you on the most suitable aircraft based on your route, group size, luggage requirements, and personal preferences.

Absolutely. Standard flights include light refreshments and beverages. For a more elevated experience, we arrange champagne service, curated meal selections, dietary-specific menus, and anything else you require. Simply let us know your preferences and we take care of the rest.

Yes. One of the great advantages of flying private is that your pets travel in the cabin with you, not in cargo. We confirm pet policies with the operator and ensure your animal is comfortable throughout the journey.

Private aviation gives you access to over 5,000 airports across Europe compared to roughly 500 served by commercial airlines. This means you can depart and arrive at smaller airports much closer to your actual destination, saving hours of ground travel. We help you select the most convenient airports for your itinerary.

Once you approve a quote, we send you a clear invoice. Full payment is required via bank transfer before the flight to secure the aircraft. We provide all banking details and your booking is confirmed the moment payment is received.

Cancellations more than 5 days before departure receive a 75% refund. Between 2 and 4 days, a 50% refund. Less than 48 hours before departure, no refund applies. In the event the operator cancels the flight, we immediately source an alternative aircraft. If no suitable replacement is available, you receive a full refund. Complete details are outlined in our Terms and Conditions.

Completely. We operate in full compliance with GDPR. Your personal data and travel details are used exclusively for arranging your flight and are shared only with the relevant operator and airport authorities as required. We never share your information with third parties for marketing purposes.

For flights within the Schengen zone, a valid national ID card is sufficient. For flights outside Schengen, a passport is required. We advise you on the specific documentation needed for your route when you book.

We understand plans change. We do our best to accommodate changes to your route, timing, or passenger details after booking. Any modifications are subject to aircraft and crew availability. Contact us as early as possible and we will work to adjust your flight.